Better patient experiences, which involves seeing patients as unique individuals, increase the likelihood that they and their families or other caregivers will become more engaged in their own health outcomes. Multiple studies have connected higher levels of clinical outcomes to a focus on patient experience.
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A Toolkit for Health Systems to Design Better Care with Older Adults This content was created especially for: TOOLKIT An initiative of The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI) in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA).