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The problem turned out to be at my end. I am using Windows 7 on this computer. The Video Guard program requires Windows 10. (It might work on Windows 8).
In the meantime, please gather your email account information together. Do not post it here. We will ask for it again. Just look for that Direct Message notification and follow the instructions provide. Looking forward to working with you to get your email access restored. Thank you for posting with the AT&T Community Forums.
A passcode adds security for a specific account. Find out more about the differences between a password and passcode . Shared password for your user ID and AT&T email
Account access & balance info If your current balance amount doesn't display online or in the copy of your paper bill, check back. It takes 8 to 10 days from the billing period closing date before invoice details are available online.
What can My Account do for you? Put the power of HTC at your fingertips with 24/7 access to your account features including managing all your services, paying your monthly bill and more! Explore these handy features to make the most of your services.
Can I suspend any of my AT&T services online? Suspend service. You can place residential AT&T Internet, AT&T Phone, U-verse TV, DIRECTV, or Fixed Wireless Internet on a temporary hold for 60 days. To be eligible for a suspension, your service has to have been active for 30 days, and your account must be current. During this time you: