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Your Outlook.com account might be temporarily blocked because we noticed some unusual sign-in activity. We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse. Here's how to unblock your account.
If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions. Sign in to Hotmail or Outlook.com. To sign in to Outlook.com or Hotmail, you'll need your Microsoft Account username and password. Sign-in
Update Outlook. By default, Outlook installs updates automatically, but you can manually enable or disable these updates via your Office Account settings. You can also check for available updates and install the latest one on your device. To enable automatic updates for Outlook, select File > Office Account.
Can't access my Outlook.com account? Make sure the web address https://mail.live.com is correct. Look for the page with your search engine. Refresh the page in a few minutes. Make sure TLS and SSL protocols are enabled. Go to Tools > Internet Options > Advanced > Settings > Security
Scan your system for viruses, Trojans, spyware, and other malware. If you find a problem, resolve it with your security software, reboot your computer and try restarting Outlook again. How to Properly Scan Your Computer for Malware. Repair Outlook. The Outlook application may be damaged.
There are many possible reasons why you can't access your account. For us to determine what happen, please follow the troubleshooting steps below: Check the Service status of your account:
Fix software update and profile issues. Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Microsoft 365.
Considering that it may be caused by the damage of the profile/data file in the Outlook client, it is suggested that you could try to create a new profile (Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences. If the answer is helpful, please click "Accept Answer" and kindly upvote it.
If you had problems with searching or using your browser, your Internet connection is the problem. Follow this guide for help resolving your Internet connectivity problems, and your email problems will most likely be fixed as well. My Internet Doesn't Work. In Outlook, check that Work Offline is not toggled.
If you see Disconnected , Working Offline, or Trying to connect statuses on the Outlook status bar, there may be some network connectivity issues, or Outlook is set to work offline . To change Outlook to work online, select Send/Receive > Preferences > Work Offline. Check offline settings.