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To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.
If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions. Sign in to Hotmail or Outlook.com To sign in to Outlook.com or Hotmail, you'll need your Microsoft Account username and password.
Open Outlook in Safe Mode. If Outlook opens as expected in Safe Mode, the issue is likely an add-in or toolbar extension. Disable add-ins. One or more add-ins could be conflicting with Outlook and cause the problem. Disable all add-ins and see if this resolves the issue. Select File > Options > Add-ins. In the Manage section, select Go.
To narrow your problem down, please try the following steps: 1. If you are an Office 365 for Business user, you can download and run Support and Recovery Assistant for Office 365 to... 2. To determine whether it is related to the add-ins, please try opening Outlook in safe mode. To do this, press ...
Can't access my Outlook.com account? Make sure the web address https://mail.live.com is correct. Look for the page with your search engine. Refresh the page in a few minutes. Make sure TLS and SSL protocols are enabled. Go to Tools > Internet Options > Advanced > Settings > Security
If Outlook keeps crashing on your Android or iOS device, clear the browser’s cache. Remove the Outlook app and reinstall it. 2. Enable Work Offline. The Work Offline option allows you to access mail that you’ve saved before Outlook stopped working. Open Outlook and check for the Working Offline status at the bottom of the window.
If you're using Outlook to access your Microsoft 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible. Note If you're looking for help with Outlook.com, check Get help with Outlook.com.