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To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.
If you forgot your Microsoft account password, follow these steps. Select Reset password below. Reset password Enter the email address, phone number, or Skype name you use to sign in then select Next. We'll ask where you'd like to get your verification code and select Next. Type the requested information and select Send code.
Can't access my Outlook.com account? Make sure the web address https://mail.live.com is correct. Look for the page with your search engine. Refresh the page in a few minutes. Make sure TLS and SSL protocols are enabled. Go to Tools > Internet Options > Advanced > Settings > Security
Open Outlook in Safe Mode. If Outlook opens as expected in Safe Mode, the issue is likely an add-in or toolbar extension. Disable add-ins. One or more add-ins could be conflicting with Outlook and cause the problem. Disable all add-ins and see if this resolves the issue. Select File > Options > Add-ins. In the Manage section, select Go.
The solution is to log in using the new account. The person mistyped the email address. Retyped the correct email address. The person did not access the account (WITH A BROWSER) within 365 days. The account will be deleted permanently in the system due to inactivity.
If you're using Outlook to access your Microsoft 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible. Note If you're looking for help with Outlook.com, check Get help with Outlook.com.
Report abuse. Check the following article and try the recommended configuration. If you get a message that Outlook.com could not connect to the server for your connected account, select Back and make sure you entered the correct email address and password for your account. If that does not work, you might be attempting to connect to POP account.