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Enable any combination of these logs, depending on the issue. To switch on the logging, requires an administrator to change registry values. Complete the following procedure to obtain detailed logging details for troubleshooting Citrix Receiver for the Windows: Note Post debug, logging needs to be stopped and the logs have to be deleted ...

System Log events for Citrix Workspace. March 11, 2022. Contributed by: J. This article describes the event data that System Log captures for Citrix Workspace. For more information about System Log event data, see System Log Events Reference. To learn more about System Log, see System Log.

Log on to the WEM agent machine. Right-click the agent icon in the taskbar and then select Exit to close the agent. End the Citrix WEM Agent Host Service. Locate the Citrix.Wem.Agent.Service.exe.config file in %PROGRAMFILES (X86)%\Citrix\Workspace Environment Management Agent and then create a backup copy of the file.

You can collect logs using the GUI. Collecting logs: Open Citrix Workspace app. Right-click on Citrix Workspace in the toolbar and click Preferences > Advanced. Select Logging. Select one of the following session log levels: Disabled (Default): Minimum logs are collected for basic troubleshooting. Connection Diagnostics: Identifies errors while ...

In Citrix Layering Management Console, select System>Manage Appliance. Click Export logsIn the Export log wizard, check the checkbox to include enterprise manager logs and complete the export process. Go to the tasks panel and click on the information button to download the .tgz file which contains the ELM logs.

Citrix cloud console — An admin can navigate to a table view of the logs on the Citrix cloud console by selecting “System Log” under the hamburger menu. Once on the System Log page, an admin can explore 30, 60, and 90 days of historical data, with the ability to export these logs to CSV by clicking on the “Export to CSV” link.

Collect performance statistics and event logs using the CLI. You can run the nsconmsg command from the NetScaler shell prompt to report events. At the command prompt, type: /netscaler/nsconmsg -K /var/nslog/newnslog -d event.