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Log on to the WEM agent machine. Right-click the agent icon in the taskbar and then select Exit to close the agent. End the Citrix WEM Agent Host Service. Locate the Citrix.Wem.Agent.Service.exe.config file in %PROGRAMFILES (X86)%\Citrix\Workspace Environment Management Agent and then create a backup copy of the file.

To enable Profile Management logging for all events and actions using a GPO, follow these steps: Open the Group Policy Management Editor, and then create a Group Policy Object. Access Policies > Administrative Templates: Policy definitions (ADMX files) > Citrix Components > Profile Management > Log settings.

The system log displays a timestamped list of events that occurred in Citrix Cloud. You can export these changes as a CSV file to meet your organization’s regulatory compliance requirements or to support security analysis. To view the system log, select System Log from the Citrix Cloud menu.

Perform the following steps to configure logging on Citrix Endpoint Management: In the XenMobile console, click the wrench icon to open the Support page Under Log Operations, click the Log Settings option. Within Log Settings, the following options can be specified: Log Size: Controls the size of ...

- Login with Citrix account: - Click Diagnosis - Upload data - Input case number and upload file : 4. Appendix : 4.1 Remote Helpdesk Tool Download Link : 1) AnyDesk http://anydesk.com/download 2) Teamviewer http://www.teamviewer.com/zhcn/download/windows/ 3) GoToMeeting http://support.citrixonline.com/en_US/Meeting/help_files/G2M010002

To view log files: In the Citrix SD-WAN Center web interface, click the Monitoring tab. Click Diagnostics. From the Log File drop-down list, select the log file you want to view. Click View. The log file content is displayed. If you want to download the log files to your computer, click Download. Was this helpful