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Logs that you can collect on machines where the WEM infrastructure service is installed include: Windows event logs. Information written to the Windows Event Log. View logs in the Event Viewer > Applications and Services Logs > Norskale Broker Service pane. Citrix WEM Infrastructure Service Debug.log. The log that lets you troubleshoot issues ...

Open the Citrix Workspace app Group Policy Object administrative template by running gpedit.msc. Under the Computer Configuration node, go to Administrative Templates > Citrix Components > Citrix Workspace > Compliance. Select Disable sending data to 3rd party policy and set it to Enabled. Click Apply and OK.

There are five types of logging available in CWA for Mac and some are enabled by default: Installer Logging (default: Enabled) Always-on Logging (default: Enabled) CWA Updates Logging (default: Enabled) Session Logging (default: Disabled) Store Logging (default: Disabled) Installer Logging

Open Citrix Workspace app. Right-click on Citrix Workspace in the toolbar and click Preferences > Advanced. Select Logging. Select one of the following session log levels: Disabled (Default): Minimum logs are collected for basic troubleshooting. Connection Diagnostics: Identifies errors while connecting.

The Receiver Diagnostics Tool for Windows enables Administrators to collect and upload key data from various components of Citrix Receiver installed on Windows end points. The information can then be shared with Citrix Technical Support using secure uploads to diagnose and troubleshoot cases.

Download Citrix Workspace app. Citrix Workspace app is the easy-to-install client software that provides seamless secure access to everything you need to get work done.