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Objective. This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows. This is applicable for Citrix Workspace app for Windows. The logs and data collected can be used by administrators to identify and troubleshoot configuration issues.
Open the Citrix Workspace app Group Policy Object administrative template by running gpedit.msc. Under the Computer Configuration node, go to Administrative Templates > Citrix Components > Citrix Workspace > Compliance. Select Disable sending data to 3rd party policy and set it to Enabled. Click Apply and OK.
Open Citrix Workspace app. Right-click on Citrix Workspace in the toolbar and click Preferences > Advanced. Select Logging. Select one of the following session log levels: Disabled (Default): Minimum logs are collected for basic troubleshooting. Connection Diagnostics: Identifies errors while connecting.
Citrix Virtual Desktops Machine Creation Services uses a local persistent folder which is mapped to the C drive (C:\Program Files\Citrix\PVS\Service\PersistedData).For non-persistent instances (PVS, MCS), Citrix recommends using a centralized file share to store log file(NTFS and SMB share permissions should be set for domain computers for read ...
This article describes the event data that System Log captures for Citrix Workspace. For more information about System Log event data, see System Log Events Reference. To learn more about System Log, see System Log. Workspace URL Workspace authentication Citrix Federated Authentication Service Favorites Change password Long-lived tokens
Log file locations The CWA log files are stored in the local Mac user’s home directory: ~/Library/Logs/. (*) The log files for Always-on logging (for Citrix Viewer) and Session logging are the same. Viewer log files generated by Always-on logging contains only the most important logs.
The following table provides the log locations and event ID descriptions per Citrix VAD component. Utilizing the Citrix Scout (embedded into Virtual Apps and Desktops) and Citrix CDFControl tools to perform log collection can save you a lot of time since a log file bundle is generated for all servers and components in the Citrix VAD infrastructure.
You can set the download location using either the Advanced Preferences dialog or the Registry editor. To configure download location for Citrix Files using Advanced Preferences Right-click the Citrix Workspace app icon from the notification area and select Advanced Preferences. Select Citrix Files. The Citrix Files dialog appears.