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If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions. Sign in to Hotmail or Outlook.com To sign in to Outlook.com or Hotmail, you'll need your Microsoft Account username and password.
I've forgotten my Microsoft account password. If you forgot your Microsoft account password, follow these steps. Select Reset password below. Reset password. Enter the email address, phone number, or Skype name you use to sign in then select Next. We'll ask where you'd like to get your verification code and select Next.
Choose Account Settings > Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. Follow the prompts in the wizard, and when you’re done, restart Outlook. Outlook connection still not working?
Unlock your Microsoft account or Outlook email. To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code.
If Outlook can't find settings for your email account, or you receive an error during setup, in many cases, you can set up your account manually. Important: Manual setup isn't possible for Microsoft 365 or Exchange server accounts unless you want to use POP or IMAP to connect to those accounts.
If your cloud storage and mailbox are not full, and you can't send or receive email, or can't connect to Outlook.com, check these common causes: If you can't send or receive email, check your account: update your password if it's been changed recently. Your account might also be temporarily blocked because we noticed some unusual sign-in activity.
If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues. Last updated: 4 May 2023.
Try sending email via the web: Many email providers let you access your email via a website. Sign in to your email account via the website and confirm that you can send and receive email there. If you can't, there might be an issue with your email server. Contact your email provider for support.
If you see Disconnected, Working Offline, or Trying to connect…, Outlook can't reach the email server to send your mail. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode. You may need to open the message and send it again, or choose Send/Receive.
Check the Junk Email folder. Sometimes messages are mistakenly marked as junk by other email apps. Check your Junk Email folder and see if the message is there. If the message has been moved incorrectly to this folder, select the message and then select Not junk > Not junk.