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    • 4.5 average rating based on 163548 reviews
    • Bizrate Nov 13, 2019 All was easy to do.. Read more
    • Trustpilot Apr 30, 2022 I wish I would have read the reviews before buying online at JC Penny. My order was never delivered I spent over $300. The customer service email is a joke, I’ve sent 3 weeks later still no response. The customer service hotline is outsourced out of the country and I had to call 3 times to talk to... Read more
    • Viewpoints Nov 23, 2016 The worst customer/billing service ever.. Synchrony is the worst too. You pay 3 times a month and still you get reported to the credit bureau.....They should learn from Victoria Secret or other credit cards out there Read more
    • Feb 12, 2019 "Shipping time is way too long; cannot compete with Amazon 2 day shipping. Read more