Hi, I know that you want to sign in to your Outlook and I'm here to assist you. I would to clarify if you are using a web mail or a mail client on your work.
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Please try again later. Refresh the page. Fewer Details
!!IMPORTANT NOTICE!!: As of version 1.8.3, users will need to re-authenticate the plugin with their Office 365 account due to changes with how the refresh token is stored in the database. Mail Integration for Office 365/Outlook (using OAuth2 and Microsoft’s Graph API rather than SMTP)
If the OWA worked for the mailbox before, you can try to log with Outlook for Windows to see whether it works. Try to disable and re-enable OWA for the mailbox, wait for a while then test again. For more details: Enable or disable Outlook on the web for a mailbox. Clear the cache, reopen the browser and log again.
The user has office 365 business premium, we've never had an issue before with this. For some reason when opening outlook and entering his email, it just searches for a while then comes back saying "Something went wrong and Outlook couldn’t set up your account. Please try again. If the problem continues, contact your email administrator."
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To create a new profile in Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019, or Outlook for Microsoft 365, follow these steps, Open Control Panel and click on Mail . Click ‘ Show Profiles ’ and then click Add.
The reason you can log into with your work account (Office 365 A1 Plus for faculty) is probably because this account is also associated with a personal Microsoft account (the same email is both a personal Microsoft account and a work/school account), thus, Windows regards your mail address as a personal Microsoft account to login, not a work ...
Follow the instructions below to connect your desktop Outlook client and mobile Microsoft Outlook apps to your Office 365 email account. Due to security protocols in Office 365, Outlook and the Microsoft Outlook mobile apps are the only supported applications guaranteed to work on your devices.