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Work with your company admin, and see How to use Remote Connectivity Analyzer to troubleshoot single sign-on issues for Microsoft 365, Azure, or Intune and A federated user is prompted unexpectedly to enter their work or school account credentials.
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Activating Microsoft 365 on Windows 8.1 or earlier Citrix Server issues Sign out of Office and sign back in Make sure Azure Active Directory Authentication Library (ADAL) and Web Account Manager (WAM) are enabled Check whether you're behind a proxy server Check whether you're behind a firewall Check external DNS for incorrect CNAME records
2.Open Control Panel>User Account>Credentials Manager>Windows Credentials>Delete all MicrosoftOffice16 and MicrosoftOffice15 credentials. After deleting the cached password, open Word and click File>Account>Sign in and enter your Office 365 log in credentials. Try to sign in to Skype for business as well, see if this is resolved.
To use the free email service Outlook, you need to have an Outlook account or Microsoft account. If you don’t have one yet, you can go to https://outlook.office365.com/mail/ in your browser. On this page, you can click the Create one link to continue to sign in to Outlook. Under Create account, you can enter a new email account and click Next.
This article includes a step-by-step video that explains how to configure AD FS to work together with Microsoft 365 for Single Sign-On solution. Support options for setting up single sign-on for Microsoft 365 - Office 365 Lists support options that are available to help you set up single sign-on (SSO) in Microsoft 365.
Reset Microsoft 365 activation state Remove Office credentials Check BrokerPlugin process Clear the Trusted Platform Module (TPM) Troubleshoot Azure AD hybrid join Enable Office Protection Policy Disconnect from and then connect to Azure Active Directory Enable Memory integrity Enable or add the device in Azure AD Update your device’s BIOS
Sign in to the Microsoft 365 portal. Click Settings and then click Office 365 settings. Locate the Assigned licenses area. If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.
Reset Microsoft 365 activation state Remove Office credentials Perform a manual recovery Check BrokerPlugin process Make sure user licenses are assigned Check if user device registration is enabled in Azure Active Directory (Azure AD) Leave and rejoin Azure AD Additional troubleshooting
To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant. Disabling ADAL or WAM authentication as a solution to fix sign-in or activation issues can have adverse effects in your environment and is not recommended. More information