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Activating Microsoft 365 on Windows 8.1 or earlier Citrix Server issues Sign out of Office and sign back in Make sure Azure Active Directory Authentication Library (ADAL) and Web Account Manager (WAM) are enabled Check whether you're behind a proxy server Check whether you're behind a firewall Check external DNS for incorrect CNAME records
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Reset Microsoft 365 activation state Remove Office credentials Check BrokerPlugin process Clear the Trusted Platform Module (TPM) Troubleshoot Azure AD hybrid join Enable Office Protection Policy Disconnect from and then connect to Azure Active Directory Enable Memory integrity Enable or add the device in Azure AD Update your device’s BIOS
Update Windows Update Microsoft 365 Run the Microsoft Support and Recovery Assistant (SaRA) Sign in troubleshooter Reset Microsoft 365 activation state Sign out of Office and sign back in Disconnect Work or School credentials Make sure user licenses are assigned Check BrokerPlugin process Add a second email account to Outlook
To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant. Disabling ADAL or WAM authentication as a solution to fix sign-in or activation issues can have adverse effects in your environment and is not recommended. More information
Reset Microsoft 365 activation state Remove Office credentials Perform a manual recovery Check BrokerPlugin process Make sure user licenses are assigned Check if user device registration is enabled in Azure Active Directory (Azure AD) Leave and rejoin Azure AD Additional troubleshooting
Activating Microsoft 365 on Windows 8.1 or earlier Sign out of Office and sign back in Disconnect Work or School credentials Reset Microsoft 365 activation state Temporarily disable or uninstall third-party antivirus Check whether you're behind a proxy server Check whether you're behind a firewall Reset Microsoft Edge settings
Verify that shared computer activation is enabled for Microsoft 365 Apps. Make sure Device-based licensing and robotic process automation (RPA) are disabled. Verify that activation for Microsoft 365 Apps succeeded. Reset Microsoft 365 activation state. Enable licensing token roaming. Edit the Identity registry value.
Open your browser and go to Office.com. Click the Sign in button to sign in to your Microsoft account. You will use your Microsoft account for everything you do with Microsoft 365 or Office. If you already use a Microsoft service like Outlook, OneDrive, Xbox Live, or Skype, you already have a Microsoft account.
For Microsoft 365 and Office 2021/2019/2016/2013, you can go to https://setup.office.com/, click the Sign in button to sign in with your Microsoft account. If you don’t have one, you can click Create a new account button to create a Microsoft account. Enter your product key in the pop-up window.