A user's outlook is stuck on 'Trying to connect'. No other program is affected regarding connectivity. Here are the steps I've taken so far. Ran SaRa on the machine - Advanced Diagnostics, no issues reported. Repaired office, first attempt was 'Quick Repair' then 'Online Repair', issue still persists
If your Outlook client software or Windows operating system software is out of date, you might have problems sending and receiving email. Run Windows Update to make sure that you have the latest updates for Outlook and other desktop applications for Microsoft 365.
Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. Choose Account Settings > Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Follow the prompts in the wizard, and when you’re done, ...
1. Start Outlook in safe mode. This can help to exclude if the problem is caused by the add-ins. 2. Repair your Outlook data files. 3. Install the latest Windows and Office updates. For Office (Outlook) updates, you can go to: File->Office account->Update Options->Update Now. 4.
Steps to Rollback: Open Outlook -> File -> Office Account -> Set Update Options to: Disable Updates. Open CMD (As Admin): cd %programfiles%\\Common Files\\Microsoft Shared\\ClickToRun. officec2rclient.exe /update user updatetoversion=16.0.9126.2152.
Close Outlook. Choose one of the following: In Windows 10, choose Start. Type Control Panel and press Enter. Choose User Accounts > Mail > Show Profiles. In Windows 8, open the Apps menu, choose Control Panel > Mail > Show Profiles. In Windows 7, choose Start > Control Panel > Mail > Show Profiles.
Open your Outlook App. Navigate to the File menu click on Options. From the left-side panel, choose Add-ins. Now, under the Manage section, select COM Add-ins and hit the Go button. Uncheck the boxes for all the add-ins. Click on the Ok button. Finally, close Outlook and re-launch it again to see if you can connect to the server.
Assuming-- your outlook profile isn't screwy, your DNS is correctly set up, and the system is properly patched up, it's more than likely a temporary service issue for that user specifically and it will clear on it's own in about 8-12 hours tops. busrid3r • 6 yr. ago We're having the same problem (O365-E4 subscription).
Exit Outlook. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows: Windows 10 or Windows 8: Press Windows Key+R to open a Run dialog box. Type regedit.exe and then press OK. Windows 7: Select Start, type regedit.exe in the search box, and then press Enter.
Power Cycling your Computer. Now wait for around 5-8 minutes before you plug the power supply back in and power on your devices. Now, try connecting to the network after it has started transmitting and check if the issue is resolved and you are able to connect to Outlook without any issue.