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Check if there are any firewall or antivirus settings that may be blocking Outlook from connecting to the server. You can try temporarily disabling these settings to see if it resolves the issue. Try creating a new Windows user profile and see if Outlook works on that profile. This can help determine if the issue is specific to the user's ...

Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. Choose Account Settings > Account Settings. On the Email tab, choose your account (profile), and then choose Repair. Follow the prompts in the wizard, and when you’re done, ...

Update the Outlook Application. Launch the Outlook application. Click the File tab on the Outlook ribbon menu. Select the Office Account option at the bottom of the left-side panel. Click the Update Options button. Hit the Update Now option on the context menu. Ensure you see the “ You’re up to ...

In this case, close Outlook and reopen the app in normal mode (not safe mode). Select File > Options when Outlook reopens. Choose Add-ins in the left sidebar and select the Go button next to COM Add-ins on the right. Uncheck all add-ins except for one and select OK. Then, check if Outlook connects to the email server.

There are Microsoft diagnostics that you can run to troubleshoot connectivity issues. The diagnostics perform automated checks to detect issues and provide possible solutions to fix them. Select Run Tests: Outlook User Connectivity to download and run the diagnostic. This feature requires a Microsoft 365 administrator account.

Verify Log-in Credentials. Navigate to the Start icon and select Control Panel. From the View By section, select Large icons from the drop-down menu. Click on the Windows Credential option. Scroll down and under the Generic Credentials, click on your Microsoft Account. Click on the Edit link. Change ...

Step 2: Repair Office. Open Control Panel, and then click Uninstall a program. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair. Step 3: Run Outlook Diagnostics. Run the Outlook won't start automated diagnostics to fix the issues.

Guided support in your browser can provide digital solutions for Office problems. Try guided support. If you're having problems setting up your email in Outlook, we want to help. Choose an option below for more information. Tip: If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small ...