The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. This mechanism replaces the Receiver Diagnostic tool. Pre-Requisites The log collection mechanism described in this article is supported with Citrix Workspace app version 2012 and higher.
Locate the Citrix.Wem.Agent.Service.exe.config file in %PROGRAMFILES (X86)%\Citrix\Workspace Environment Management Agent and then create a backup copy of the file. Open the file in Notepad or WordPad and insert the following snippet into the file, starting on the fourth line right after the </configSections> marker.
Citrix Virtual Desktops Machine Creation Services uses a local persistent folder which is mapped to the C drive (C:\Program Files\Citrix\PVS\Service\PersistedData).For non-persistent instances (PVS, MCS), Citrix recommends using a centralized file share to store log file(NTFS and SMB share permissions should be set for domain computers for read ...
Configuration logs are localized when they are created. For example, a log created in English is read in English, regardless of the locale of the reader. What is logged Configuration changes and administrative activities initiated from Studio, Director, and PowerShell scripts are logged.
Specify where recordings are stored . Specify file size for recordings . Log administration activities . Install Session Recording with database high availability . View recordings . Troubleshoot Session Recording . Manage your database records . Configuration Logging. Event logs
Logs created by Windows PowerShell commands are stored in the \Admin\logs\ directory of the StoreFront installation, typically located at C:\Program Files\Citrix\Receiver StoreFront. The log file names contain command actions and subjects, along with time stamps that can be used to differentiate command sequences.
The system log displays a timestamped list of events that occurred in Citrix Cloud. You can export these changes as a CSV file to meet your organization’s regulatory compliance requirements or to support security analysis. To view the system log, select System Log from the Citrix Cloud menu.
Use the following settings to enable logging related to subscribed applications, communication with StoreFront: Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX. Browse to the following registry key: For 32-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle] For 64-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle]