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The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. This mechanism replaces the Receiver Diagnostic tool. Pre-Requisites The log collection mechanism described in this article is supported with Citrix Workspace app version 2012 and higher.
Locate the Citrix.Wem.Agent.Service.exe.config file in %PROGRAMFILES (X86)%\Citrix\Workspace Environment Management Agent and then create a backup copy of the file. Open the file in Notepad or WordPad and insert the following snippet into the file, starting on the fourth line right after the </configSections> marker.
Citrix Virtual Desktops Machine Creation Services uses a local persistent folder which is mapped to the C drive (C:\Program Files\Citrix\PVS\Service\PersistedData).For non-persistent instances (PVS, MCS), Citrix recommends using a centralized file share to store log file(NTFS and SMB share permissions should be set for domain computers for read ...
Configuration logs are localized when they are created. For example, a log created in English is read in English, regardless of the locale of the reader. What is logged Configuration changes and administrative activities initiated from Studio, Director, and PowerShell scripts are logged.
Use the following settings to enable logging related to subscribed applications, communication with StoreFront: Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX. Browse to the following registry key: For 32-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle] For 64-bit systems: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle]
Log options: Log Levels To customize Logging settings: Click the Settings icon, then go to Support > Log Options. Choose one of the Log Detail options, for example 6 Debug. Note: Set the log level to 6 Debug for troubleshooting Receiver for iOS issues.
Now every time a user logs in to one of our Citrix servers (published desktop or application) the username and login time is written into a csv-file. Once a day another script goes through the file, finds duplicates and preserves only the latest entry.
Right-click the Citrix Workspace app icon from the notification area and select Advanced Preferences. Select Citrix Files. The Citrix Files dialog appears. Select one of the following options: Save files to – Allows you to select the default location for files download. Click Change and select the preferred download location.